Live chat is one important feature the customers demand for on an ecommerce store. To run a successful ecommerce store, customer satisfaction is crucial. Putting two and two together tells us that Live Chat support is important. If a customer wants to ask more about product specification or wants to know the status of their order or anything else, chat support is a great way to answer their queries.

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Magento 2 is an ecommerce platform loaded with many features. But by default Magento 2 does not provide Live chat functionality. Live chat can be added easily, though, to Magento 2 by using an extension.

So in this tutorial we are going to learn how to integrate live chat in Magento 2. I will use LiveChat extension which offers a free trial, and you can download it from here.

 

Download And Unzip LiveChat:

First go to the root directory of your Magento and navigate to app/code and create a LiveChat folder.

After downloading the LiveChat extension, unzip it to app/code/LiveChat.

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Now rename the folder magento-livechat-master to LiveChat.

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The final structure of directories will now look like this:

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Run CLI Commands:

Launch SSH Terminal and run the following commands in the Magento root directory:

php bin/magento module:enable LiveChat_LiveChat

php bin/magento setup:upgrade

php bin/magento setup:static-content:deploy

php bin/magento cache:clean

Configuration Of LiveChat

Open admin panel of your Magento and go to STORES → Configuration.

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Add your LiveChat email and click on connect. After you’re connected, just click on Save Config.

If you don’t have an account of LiveChat, just click on Create LiveChat account. 

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Refresh Cache

Open the admin panel of your Magento and go to SYSTEM→ Cache Management.

Refresh all the cache by clicking on Submit.

And you’re done! Launch your store and you will see the result.

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Final Words

After following all the above steps, you should be able to integrate live chat in Magento 2. Happy chat supporting your customers!

Author Bio

Syed Muneeb Ul Hasan is the Magento Community Manager at Cloudways – a managed Magento Hosting Platform. An expert in PHP and Magento, he prefers to educate users in the implementation and usage of cloud based Magento Hosting Solutions. When not working, he loves to watch cricket. Stay Connected: Email him at muneeb.hasan@cloudways.com or you can follow him on Twitter.

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